Modern Retail

Earn Your Reputation: Wednesday Wisdom

Reputation quote

This week’s piece of Wednesday wisdom comes from business magnate, Henry Ford. He outlines the need to act on your values and objectives to build a reputation.

“You can’t build a reputation on what you are going to do.” – Henry Ford

Key takeaway:

A reputation is never built with promises or ambition, but customers’ perceptions and experiences.

To begin building a name for yourself, you have to act. If you’re looking to become known for outstanding customer service, you must deliver exactly that. The best way to share your values is to prove that you are acting on them, with word of mouth being one of the most successful methods of improving retailers’ reputations.

To read more from influencers in the world of retail, click here.

Holly Worthington

Holly Worthington

Holly brings a wealth of experience in both print and digital publishing. As Modern Retail's Content Editor, Holly is passionate about helping independent retailers to thrive in today's ever-changing market.

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